Customer Policies & Service Agreement
1. Pricing Disclaimer
Prices shown on the website are starting prices.
Example:
All prices listed are starting prices. Final pricing may vary depending on the size of the vehicle, condition, excessive pet hair, biohazards, stains, sap, tar, sand, mud, or other factors that require additional labor.
2. Pet Hair Policy/ Pet hair can add significant labor time.
Example:
Excessive pet hair removal may incur an additional charge. Customers will be notified and approved before any additional charges are added.
3. Tree Sap, Tar & Contamination Policy
Example:
Vehicles with excessive tree sap, tar, bug residue, paint overspray, or environmental contamination may require additional services and charges. A quote will be provided before work begins.
4. Mobile Service Requirements
Example:
Customers must provide safe access to the vehicle and adequate space for service. If water or electrical access is required, it must be available before the appointment unless otherwise arranged.
5. Refund Policy
A lot of detailers don’t offer refunds once work is completed.
Example:
Due to the nature of detailing services, refunds are not provided after services have been completed. If you have concerns regarding your service, please contact us within 24 hours and we will work to resolve the issue.
6. Biohazard Policy
Protect yourself from extremely dirty vehicles.
Example:
Vehicles containing mold, bodily fluids, excessive waste, needles, or other hazardous materials may be subject to additional charges or may be declined for safety reasons.
7. Membership Policy (For Your VIP Program)
Membership fees are billed monthly.
Membership benefits do not roll over to future months unless stated otherwise.
Memberships may be canceled at any time unless under a fixed-term agreement.
Missed appointments do not qualify for refunds or credits unless approved by management.
8. Chargeback Protection
Example:
By authorizing services, customers agree that photos, invoices, appointment confirmations, text messages, and service records may be used as evidence in the event of a payment dispute or chargeback claim.
Payment Policy
At Crown Detailing, we are committed to providing high-quality service and transparency with every customer.
Payment Due
Payment is due immediately upon completion of services unless otherwise agreed to in writing before the appointment.
Deposits
Certain services may require a non-refundable deposit to secure your appointment. Deposits will be applied toward the final balance of your service.
Accepted Payment Methods
We accept:
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Cash
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Credit/Debit Card
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Zelle
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Cash App
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Other approved payment methods
Failure to Pay
By booking a service with Crown Detailing, you agree to pay the full amount quoted for the services performed.
If payment is not received:
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Additional future services may be denied.
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Outstanding balances may be subject to collection efforts.
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Legal action may be pursued to recover unpaid balances, court costs, and any applicable fees permitted by law.
Service Approval
Customers are encouraged to inspect their vehicle upon completion.
Once the service has been completed and approved, full payment is required.
Cancellations
Appointments canceled with less than 24 hours’ notice may result in the loss of any deposit paid.
Agreement
By scheduling an appointment, you acknowledge that you have read and agree to this Payment Policy.
Thank you for choosing Crown Detailing. We appreciate your business and look forward to keeping your vehicle looking its best.
Crown Detailing – Terms & Payment Policy
By booking an appointment with Crown Detailing, you agree to the following terms and conditions.
Payments
● Payment is due immediately upon completion of services.
● We accept cash, credit/debit cards, Zelle, Cash App, and other approved payment methods.
● Any remaining balance must be paid in full before the vehicle is released to the customer.
Deposits
● Certain services require a deposit to reserve your appointment.
● Deposits are non-refundable if the appointment is canceled with less than 24 hours’ notice.
● Deposits will be applied toward the final service total.
Late Payment & Non-Payment
● By authorizing services, you agree to pay the quoted amount.
● Failure to pay may result in refusal of future services.
● Unpaid balances may be sent to collections or pursued through legal action, including recovery of court costs and fees allowed by law.
● Any attempt to dispute a valid charge after services have been completed may be challenged with service records, photos, and signed agreements.
Vehicle Condition
● Crown Detailing is not responsible for pre-existing damage, including scratches, dents, paint defects, worn trim, cracked glass, loose components, or previously damaged surfaces.
● Customers should inform us of any known damage before services begin.
Personal Belongings
● Please remove all personal belongings and valuables before your appointment.
● Crown Detailing is not responsible for lost, stolen, or damaged personal items left inside the vehicle.
Service Results
● While we strive for the highest quality results, some stains, odors, scratches, pet hair, and imperfections may not be fully removable.
● Results vary depending on the condition, age, and materials of the vehicle.
Weather Policy
● Mobile detailing services may be rescheduled due to severe weather conditions.
● We will contact customers as soon as possible to arrange a new appointment if necessary.
Appointment Cancellations
● We request at least 24 hours’ notice for cancellations or rescheduling.
● Repeated no-shows or last-minute cancellations may require full prepayment for future bookings.
Satisfaction Guarantee
● If you are dissatisfied with any aspect of the service, please notify us within 24 hours of completion.
● We will make reasonable efforts to address any concerns.
Photography
● Crown Detailing reserves the right to photograph vehicles before, during, and after service for quality control and marketing purposes.
● License plates and personal information will be concealed whenever possible.
Agreement
By scheduling an appointment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Crown Detailing “Professional results. Honest service. Respect for every vehicle.”